The main objective of the authors is to analyze the perception of hotel owners and managers on the importance\r\nof success factors, like human resource management and cost management. The central\r\nquestion is: What do owners and managers think about the influence of these factors on a hotel�s success\r\nand which interdependencies can be observed empirically. They further analyzed whether there\r\nwere differences in manager perceptions that could be correlated to basic hotel characteristics such as\r\nquality standard, operating mode, hotel type or size. The results were based on 95 answers of hotel\r\nowners/senior managers in Germany. Important results for human resource management were the fact\r\nthat managers are largely aware of its importance and aim at the goals that are supposed to influence\r\nsuccess. Only with regard to a more long term perspective hoteliers displayed some deficits in a temporary\r\nunderstanding of human capital management. In the area of cost management the main starting\r\npoints identified by hotel managers were in cost cutting, including general as well as personnel costs.\r\nAnother result was that about 80% of the target group has an understanding of short and long term\r\nbusiness success drivers which is more than expected. This understanding is higher for managers in\r\nchain hotels. Managers of individual hotels need some improvements especially within completion of\r\nthe short term performance point of view towards a more long term value perspective. This mainly refers\r\nto the transfer of perceived differences between business and value drivers into management action.
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